Payment & Refund Policy – Defok Trading

1. Secure Payment Methods

 

✔️ We accept payments through trusted and secure payment gateways Stripe & PayPal

✔️ All transactions are encrypted for customer safety.

✔️ Customers from UK can use Direct Debit Method for payment.

✔️ Payment details are protected using industry-standard security measures.

✔️ Customers must provide valid payment information.

2. Payment Confirmation

✔️ Orders are confirmed only after successful payment verification.
✔️ Customers receive confirmation after payment approval.
✔️ Failed payments may result in order delays.
✔️ Verification checks may be required for certain transactions.
✔️ Order processing begins once payment is confirmed.

3. Order Processing

✔️ Orders are processed after payment has been received.
✔️ Processing times may vary depending on order volume.
✔️ Customers will be notified of any significant delays.
✔️ Accurate billing information is required for processing.
✔️ We reserve the right to cancel suspicious transactions.

4. Refund Eligibility

✔️ Refund requests must be submitted within the allowed period.
✔️ Items must meet refund eligibility requirements.
✔️ Proof of purchase may be requested.
✔️ Refund approval is subject to review.
✔️ Not all products or services may qualify for refunds.

5. Non-Refundable Products

✔️ Customized or personalized products are non-refundable.
✔️ Digital products are generally non-refundable after delivery.
✔️ Gift cards and promotional items may not be refunded.
✔️ Used or damaged products may not qualify for refunds.
✔️ Certain sale items may be excluded from refunds.

6. Refund Processing

✔️ Approved refunds are issued through the original payment method.
✔️ Processing times vary depending on payment providers.
✔️ Customers will receive notification once a refund is approved.
✔️ Bank processing times may affect refund completion.
✔️ Refund status updates can be requested from our support team.

7. Customer Support & Disputes

✔️ Customers can contact us regarding payment concerns.
✔️ Our support team will assist with refund-related questions.
✔️ Any payment dispute should be reported promptly.
✔️ We aim to resolve issues fairly and efficiently.
✔️ Defok Trading reserves the right to make final decisions regarding refund requests.